Refund Policy

Thank you for shopping at MakeItEternal.com. If you are not entirely satisfied with your purchase, we’re here to help.

Satisfied customers are what make us the premier custom royal portrait site. Your satisfaction is our top priority & we will do everything to ensure that you love your portrait.

Lost Painting Guarantee
If the painting is lost by the courier shipping agent, we will send you a new artwork at absolutely no charge to you. Contact us 5-25 days after delivery approval for assistance regarding the lost painting.

Artwork Damage
If your painting arrives damaged, please reach out to us within 30 days by contacting our customer support. We will print & ship a new canvas for you free of charge. Please make sure to contact us within 30 days, as we may not be able to reprint the artwork if the deadline is missed.

Modifications
If you are not happy after viewing the preview of the portrait you can ask for revisions – we do unlimited modifications free of charge! Should you decide even after several modifications that you are not happy with the result, we will of course respect your decision. In that case, please write to our customer support so we can reach the best solution for you.

100% Satisfaction
Once you have received the portrait and you are not satisfied with it you may return it to us in the original packaging within 30 days after receiving it to receive a full refund. Please get in touch with us for a return address.

Digital File Refund Policy
Digital download files cannot be refunded once they have been sent to you, regardless of whether you return the physical portrait.

Non-Refundable Service
The “Fast track your order” service may not be refundable if it has been provided to you in accordance with our policy.

Shipping Costs
The “Expedited shipping” costs may not be refunded if the service has been provided to you in accordance with our policy.

Contact Us

If you have any questions about our Refund Policy, please contact us at Contact@makeiteternal.com.